Refund Policy
Thank you for choosing AB4Marketing for your digital marketing needs. We strive to provide excellent service, but we understand that there might be situations where our services do not meet your expectations. Here’s how we handle refunds:
1. Eligibility for Refunds
- Service Not Delivered: If we fail to deliver the agreed-upon services due to reasons within our control, you are entitled to a full refund.
- Performance Issues: If our marketing campaigns do not meet the performance metrics agreed upon in the service contract within the specified timeframe, you may be eligible for a partial or full refund, depending on the terms of our agreement.
2. Non-Refundable Services
- Setup Fees: Any initial setup fees are non-refundable once the service setup has commenced.
- Custom Work: Customized services, like bespoke content creation or specific campaign strategies tailored to your business, are non-refundable once work has begun.
- Partial Service: If services have been partially delivered, refunds will be prorated based on the services received.
3. Requesting a Refund
- Contact Us: To request a refund, please email us at contact@ab4marketing.com (mailto:contact@ab4marketing.com) with your account details, the service in question, and the reason for requesting a refund.
- Timeframe: Refund requests must be made within 30 days of the service completion or cancellation date.
4. Processing Refunds
- Review Process: All refund requests will be reviewed within 10 business days. We might contact you for additional information.
- Approval: If your refund is approved, it will be processed within 14 business days of approval.
- Method: Refunds will be issued to the original method of payment unless otherwise specified or if that method is no longer available.
5. Cancellation of Services
- Notice: You may cancel our services at any time by providing a written notice via email. Cancellation does not automatically qualify for a refund; refer to the conditions above.
- Effect: Upon cancellation, any ongoing campaigns or services will be halted at the end of the current billing cycle, unless immediate termination is requested.
6. Disputes
- If you disagree with our decision regarding a refund, you can appeal by providing further details or evidence. We aim to resolve all disputes amicably and fairly.
7. Changes to Our Refund Policy
- AB4Marketing reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.
Contact Us
If you have questions about this policy or wish to discuss your service, please reach out to us at:
Email: contact@ab4marketing.com (mailto:contact@ab4marketing.com)
Thank you for your understanding and cooperation. We’re committed to providing you with the best service possible and handling any issues with the utmost professionalism.